Head of the IT Outsourcing Customer Support and Delivery division. In charge of defining and deploying the BSM (business Services management) model and IT Services software packages at all Ness Outsourcing customers. Successful implementation in all major accounts in Israel (Migdal, Applied Materials, Orange, Clalit, etc) My division was in charge of all the Services Level Definition, Agreements and Management at all ness outsourcing sites in the field of IT operational Support and Services. David Toledano : Business Intelligence (BI), Performance Improvement, Performance Management, KPI, Key Performance Indicators, KPI Dashboard, Help Desk, Call Centers, CRM, Product Management, Outsourcing, Business Strategy, Data Analysis, Data Visualization, Data Mining, ITSM, Start-up, Entrepreneurship.
IT Services Management of Clalit (16 CIO's, 360 IT customer services representative). Orchestration of the IT customer CRM project design and implementation - Mercury ServiceDesk (acquired by HP). The project was huge and involved 14 hospitals, 1200 sites, 32000 IT customers). Definition of the IT services strategy for 2002-2004. Supervision of the national deployments and the day to day operations. Creation of the organizational IT Call Center (Mashal). David Toledano : Business Intelligence (BI), Performance Improvement, Performance Management, KPI, Key Performance Indicators, KPI Dashboard, Help Desk, Call Centers, CRM, Product Management, Outsourcing, Business Strategy, Data Analysis, Data Visualization, Data Mining, ITSM, Start-up, Entrepreneurship.
Management of a large corporate team Management of the long term and day-to-day operations teams, such as IT Call center, Training, Logistics and Infrastructure. I was In charge of the definition and the implementation of the global Customer Services Policy. I led strategic projects such as SAP deployment, Aventis Pasteur global e-learning process, CRM study and implementation, etc. I was in charge of large worldwide deployment, training and support projects. David Toledano : Business Intelligence (BI), Performance Improvement, Performance Management, KPI, Key Performance Indicators, KPI Dashboard, Help Desk, Call Centers, CRM, Product Management, Outsourcing, Business Strategy, Data Analysis, Data Visualization, Data Mining, ITSM, Start-up, Entrepreneurship.
Management of a large technical and administrative team (Customer Support and after sales) from 1993 to 1995. I was In charge of the study, the validation and the realization of the business operations (480 sites). In 1996, I had a position of project manager for Opel / General Motors France and elaborated an action plan aiming at interconnecting the 360 data networks of the brand (400 sites in France and in Belgium. David Toledano : Business Intelligence (BI), Performance Improvement, Performance Management, KPI, Key Performance Indicators, KPI Dashboard, Help Desk, Call Centers, CRM, Product Management, Outsourcing, Business Strategy, Data Analysis, Data Visualization, Data Mining, ITSM, Start-up, Entrepreneurship.
BilBeo wants to enable Managers to improve their decision making and their company's overall performances. By using BilBeo, the world's first auto-populated data mining system, Business Managers are able to transform their data into a powerful Decision Platform. BilBeo, with its patent pending algorithms will import your performance metrics, build for you the relevant dashboards and will show you the metrics or KPI's requiring your attention. We transform the static Business Intelligence Dashboards, into real intuitive and user-friendly Decision Platform. Start using BilBeo and: o Increase your Performances o Improve your decision making by focusing on the Real areas o Completely reduce the time spent creating dedicated static dashboards BilBeo is easy to implement: o Import your data from almost every Data-source using our API o Full Software As a Service Platform o Does not require any technical skills o Complies with the strictest security standards David Toledano : Business Intelligence (BI), Performance Improvement, Performance Management, KPI, Key Performance Indicators, KPI Dashboard, Help Desk, Call Centers, CRM, Product Management, Outsourcing, Business Strategy, Data Analysis, Data Visualization, Data Mining, ITSM, Start-up, Entrepreneurship.
Optimis provides outsourcing Delphi Software Development services to a wide range of industries with special expertise in the Automotive Sectors. We focus on Enterprise application development, System Integration and Business Automation tools. Our client base includes Small / Medium Enterprises in Europe. Optimis's extensive range of services include: ad-hock projects, long term projects acting as your own R&D Department, professional consultation and also professional employee placement at customer's site for as long as needed. David Toledano : Business Intelligence (BI), Performance Improvement, Performance Management, KPI, Key Performance Indicators, KPI Dashboard, Help Desk, Call Centers, CRM, Product Management, Outsourcing, Business Strategy, Data Analysis, Data Visualization, Data Mining, ITSM, Start-up, Entrepreneurship.
Msc
Data Mining, Business Intelligence, Entrepreneurship
This BrandYourself profile is automatically optimized to show up high in Google
Social Networks